Dogs - We require a current C5 Vaccine (at least 2 weeks prior if they are more than 12 months overdue) which covers Distemper, Hepatitis, Parvo Virus, Bordetella and strains of Canine Parainfluenza (Canine Cough). Please keep in mind the Canine Cough vaccination is compulsory even though it does not cover all strains of the virus. We require your pets’ vaccination certificate on arrival or prior and every 12 months when it is updated. If your dogs paperwork says C3 & KC, this is equivalent to a C5. Please be aware, even though some C3 vaccinations are valid for 3 years the Canine Cough booster still needs to be updated yearly.
Cats - We require a current F3 vaccination minimum (at least 2 weeks prior if they are overdue). This protects against Feline Enteritis, Feline Calici Virus & Feline Rhinotracheitis. We require your pets’ vaccination certificate on arrival or prior and every 12 months when it is updated. If you cat has Feline Aids, please contact us to discuss boarding options.
Kennel or Canine Cough (Infectious Tracheobronchitis) is the common cold for dogs. It is a highly contagious upper respiratory disease that is an airborne virus. Symptoms can include a gagging cough, sneezing, and nasal discharge. These symptoms can last from a few days to a few weeks. While canine cough is hard for owners to live with and annoying for your dog, it is not a serious disease, though it can lower a dog’s immune system, making it more susceptible to other infections.
Even in the most hygienic, well ventilated, spacious kennels the possibility of a dog acquiring Canine Cough exists. As Canine Cough is an airborne virus it can be acquired from any dog, whether it be your neighbours, a dog in the park or your best friends. It can even be acquired while at the vets. No amount of supervision or sanitation can prevent a dog from catching the virus.
All dogs must also be immunised to Canine Cough before staying at Appletree. The C5 vaccination does not cover every strain of canine cough. It is like receiving a flu or COVID vaccination, you may still contract the virus, but the symptoms should be less than if you were not vaccinated.
Yes, our rates are a daily rate, and you are charged for each calendar day your pet is with us, irrelevant of the time you pick up or drop them off.
We feed Dogs Advance Dry food products as well as fresh chicken mince, rice & veggies. We also have chicken or beef dog roll. We usually feed all the dogs in the morning & a second meal is offered in the evening if you usually feed your dogs twice a day.
For Cats we offer Whiskas dry food to graze on all day and a variety of different wet food choices for the morning and evening feeds.
This is all included in your daily boarding fee.
Customers are welcome to bring in their own prepared food for their animals and we do not charge a fee for you to do this. We just ask that you package it in the correct servings size & label it clearly.
Outside of our peak periods, you are welcome to bring along bedding and toys, but at your own risk. All houses have a hessian sack bed and we have plenty of extra warm blankets for winter.
If your dog requires special food prescribed by a vet you can certainly bring it along, as long as it is clearly labelled with your pet’s name and instructions.
Dogs are exercised and socialised in our grass yards throughout the day. Cats stay inside their spacious and air-conditioned units.
Kennels and cat houses are properly ventilated to ensure the most comfortable temperature for your pet. All houses, for both Dogs and Cats are air conditioned and heated.
Appletree holds itself up to a very high standard of hygiene, and strives every day to ensure each and every dog is at their healthiest. This is done by the strict adherence of the daily cleaning and disinfecting of all houses, as well as the ventilation system to minimise airborne contamination. Dogs are also inspected for illness each day, so any signs of sickness will be quickly attended to by the professionals on staff or by the vet you have specified.
The dog houses are hosed out and cleaned every morning with disinfectant. The cats houses have new litter everyday and are mopped on departure. If the cat is with us longer than 5 days, then their bedding is changed every 5 days.
No, all dogs and cats have their own house, unless they are from the same family, then sharing is allowed.
If it is an emergency, we will contact your preferred vet first. If they are unavailable we will contact a specific vet based on the issue at hand. We are a part of a large network of the local vet specialists to give the most appropriate care possible. We will also always contact you immediately in the event anything happens to your pet.
No, we are open for drop offs and pick-ups from 8am to 4pm most days, however on Friday’s we stay open until 6pm & on Saturdays we open at 7am. You are welcome to come anytime in these hours.
No, not generally, except for in special circumstances and it must be approved before the day of arrival or check out. A charge of $60 per hour after closing time is payable for this service, this is to cover the cost of the wages for the staff that are required to stay back to accommodate this.
Not normally, but it can depend on size, time of year and other circumstances. Please Contact Us to find out more.
Yes, but it can depend on the time of year and other circumstances. Please contact us to discuss if you think your dog will be on heat for their stay.
Depending on the level of care and other circumstances, we may or may not. However, we are always happy to follow vet instructions for food and/or medication. Please Contact Us to find out more.
YES! You are welcome to tour our facility any day outside of our peak periods and public holidays, between 11:00am & 2:00pm, no appointment necessary.
Yes, all our accommodation is sheltered, well ventilated & protected during both hot & inclement weather for your pet’s comfort. The kennels are completely covered both indoors and outdoors. Cats are provided with a hidey hole and fleece blanket. Dogs are provided with a bed with a fleece blanket. All pets receive love and attention. All houses, both cats and dogs, have heating and cooling.
The only thing you need to bring is your pet’s current vaccination certificate. However, you are welcome to bring along anything from home you think you pet would like to have them (outside of Christmas & Easter bookings).
No! Smaller social dogs will have time to play with other dogs of similar size & temperament every day. However, please note we do have a no mixing policy for larger breeds. This policy is in place for the safety of other guests and our staff. Cats are always housed in individual houses; they get plenty of attention from our staff and cats of the same family are able to board together. Let us know what your pet enjoys, and we will do our best to accommodate them!
Yes of course you can. You are welcome to call and check in on your pets whilst they are with us at any time. If you would like to received some photos & videos of them while with us, then you can ask for a Pet Postcard either at the time of booking or you can add one to your account at check in.
We offer an additional service where we can talk you dogs for a nature walk for a cost of $30 per walk per dog. The walk is for 20mins around the property and does include a swim if they would like to get their feet wet. If you would like to see pictures & a short video of them out and about let us know and we can also add a pet postcard to your account, which is discounted if combined with a nature walk.
We do offer a pick up & delivery service, weekdays and within a certain distance. Please feel free to contact us to discuss pricing and availability.
We always keep a close eye on all pets and contact owners and a vet if the need arises. Vet costs are the responsibility of the owner and must be paid prior to the pet’s departure.
Yes. Your pet’s security is of utmost importance to us. We have 6ft fences and they all have a concrete plinth at the bottom stopping anyone from digging out. Please feel free to come and inspect our resort if this is a concern. If your pet has a tendencies to jump high fences please let us know so we can be best prepared
Yes. We are happy to accommodate pets requiring medication, the medication must have the original prescription label and you must give clear instructions. Extra care for your pet is charged depending on the type of medication to be administered i.e twice daily will be 2 charges per day. Please note we can only administer medication that has been prescribed by a vet and as instructed on the label. If there has been a change in dosage etc a new prescription label must be present on the medication.
Stay Extension - If you need to extend your pets holiday please give us a call, this is of course subject to availability, please give us as much notice as possible.
Early Pick Up - We do not give refunds or credits if you collect your pet early.
We recommend you book your pets holiday as soon as you know the dates you require. In peak seasons such as Easter and Christmas we do booked out quite far in advance.
Deposits are required for bookings during the Christmas and Easter peak periods. These deposits are nonrefundable or transferrable should you cancel your booking once it is confirmed. Christmas and Easter bookings also must be paid for in full in advance. Please refer to the terms and conditions on the Daily Rates page for more information.
Yes, for bookings outside of school holidays and peak periods, we require 3 full calendars days’ notice before your expected arrival date to avoid a cancellation fee. If that notice is not provided or you do not show up for a booking there is a cancellation fee of $60 per pet booked fee applicable.
For bookings in school holidays and peak periods, we recommend you refer to our daily rates page in regards to cancellation requirements and fees applicable for these times as they differ during these periods, particularly for Christmas and Easter bookings. All bookings cancelled during these periods will forfeit any deposits paid irrelevant of the date cancelled and once payment has been received in full to secure the booking, any cancellations will also forfeit all payments made and no refunds or credits will be issued. No exceptions. These terms and conditions will all be documented in your booking enquiry, confirmation and receipt of refund emails you receive.
If you would like your dog to have a hydrobath and blow-dry before they depart, you can book them in for a ‘pamper’ for an extra cost. Please make this request when you make the booking or at check in so we can do this for you.
