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Daily Rates

Pricing is per calendar day & you are charged the daily rate for each day your pet is in our care, irrespective of the time you drop off or pick up your pet.

       Daily Rates (effective 15th June 2022)

  • Small breeds, under 10kg – $33.00
  • Medium breeds, 10kg and less than 20kg – $37.00
  • Large breeds, 20kg and less than 40kg – $40.00
  • Extra large breeds,  40kg and over – $45.00
  • All Cats, $25.00

 

  • Puppies are charged at the normal adult rate due to additional feeding requirements.
  • Medications that can simply be added to your pet’s food are given free of charge, however a fee of $5 per day may be applied for any pets that require the administration of medication such as ear/eye drops, tablets/capsules that must be given manually & creams/lotions that need to be applied to skin irritations.
  • If your pet requires special care, please contact us to discuss your pets requirements with one of our team to see if a fee is applicable.
  • A daily surcharge for each animal is applicable for all stays during our Easter & Christmas peak periods as well as during the Victorian  school holiday breaks and any National & Victorian Public Holidays.  The surcharge is $10 per pet, per day during the Easter & Christmas peak periods & for all National/Victorian public holidays and $5 per pet, per day for all other times.
  • Where a booking is not in a peak period and the customer provides less than 48 hours notice to cancel that booking, a $50 cancellation fee will be applicable.
  • Our office is closed for drop off’s & pick up’s on ALL public holidays, unless otherwise advertised.
  • Any drop off’s & pick up’s outside of our normal office hours may incur a fee, please discuss your requirements with us to see if a fee is applicable

For your convenience we are also able to pick up or drop of your pet for an extra charge, please contact us for a price.  This service is available Monday to Friday only.

Require a long stay for your Pet?

Outside of our peak periods, National / Victorian public holidays & school holiday times we do offer customers  5% discount for stays 14 days or more.  The number of days is calculated using the combined number of days applicable to the booking, for example 1 dog for 14 days = 5% discount, 2 dogs for 7 days = 5% discount.

For any stays longer than 30 days please contact us to discuss the additional complimentary services we can provide to ensure your pet enjoys their stay, such as, extra walks around the farm, special treats, regular hydro-baths and weekly updates with photos and videos.

When are the peak periods?

Our peak period dates for 2022/23 are :

  • June/July School Holidays – 25th June 2022 to 12th July 2022
  • September School Holidays – 17th September 2022 to 2nd October 2022
  • Christmas / New Year 2022/23– 19th December 2022 through to 8th January 2023
  • January School Holidays – 9th January 2023 to 27th January 2023
  • Easter 2023 – 6th April 2023 through to 10th April 2023
  • April School Holidays – 11th April 2023 to 23rd April 2023

Please note there are strictly no refunds for late arrivals or early departures during these periods.  All dates booked will be required to be paid for.

For any confirmed bookings that are cancelled during these periods a cancellation fee will be applicable and if that booking is during the Easter or Christmas/New Year period your booking may also still be required to be paid in full.  Please review the terms & conditions below for bookings during that time.

Easter Bookings

Although we will be here caring for your pets our office is closed for drop off’s & pick up’s on Good Friday and Easter Sunday. On Easter Saturday and Easter Monday the office is strictly only open from 8:00am to 12:00pm only on those days.  A $50 fee will be applicable to open our office outside of these times.

  • We prefer all Easter bookings to be submitted online via our online booking service.  Your booking will be confirmed within 24 hours of making the request.
  • A $100 non-refundable / non – transferrable deposit is required to secure your booking for this period.  Failure to pay this by the due date specified in your confirmation email, will result in the cancellation of your booking, without notice.
  • Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
  • Any cancellations made less than 7 days prior to their expected arrival date during this period will be required to pay for the booking in full, no exceptions.
  • Full payment for bookings during this period will be required to be paid at the time of check in & no refunds will be provided for date changes, late arrivals or early departures.

Christmas / New Year bookings

During the Christmas / New Year period we close our office at 4:00pm on the Friday 23rd December 2022 and it will not re-open again for drop off’s or pick up’s until 8:00am on  Wednesday 28th December 2022.   The office will then close again at 4:00pm that day and will re-open at 8:00am on Tuesday 3rd January 2023.  Please consider this when making your booking for this time.

  • We prefer all Christmas bookings for this period to be submitted online via our online booking service.  Your booking will be confirmed within 24 hours of making the request.
  • A $100 non-refundable / non-transferrable deposit is required to secure your booking for this period.  Failure to pay this by the due date specified in your confirmation email, will result in the cancellation of your booking, without notice.
  • Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
  • Full payment for bookings during this period will be required by 30th November 2022.  Failure to pay for the booking in full by this date will result in the cancellation of your booking, without notice.
  • No refunds will be given for any cancellations, no exceptions, so please do not ask.
  • Vaccinations must be current & evidence provided by the 30th November 2022.

Payment Terms & Conditions

  • For all bookings not in a peak period full payment is required on check out.
  • Where a booking is not in a peak period and the customer provides less than 48 hours notice to cancel that booking, a $50 cancellation fee will be applicable.
  • We have EFTpos facilities (AMEX & Diners not accepted) & accept cash.  If paying by cheque or direct deposit, payment must be cleared prior to pick up.
  • If, in the opinion of Appletree Boarding Kennels, your pet(s) require Veterinary care, we will seek the services of a Vet and all costs incurred for this treatment including any transportation costs will be added to your account.
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