Daily Rates - Appletree

Puppies are charged at the normal adult rate due to additional feeding requirements.
If your pet requires medicating, we are happy to administer all medications that can simply be added to your pet’s food in our usual feed times free of charge. If the medication cannot be added to their meal or needs to be administered outside of our usual feed times (such as heart & epilepsy medication, ear/eye drops & creams/lotions that need to be applied to skin irritations) will incur a $2.50 charge per administration or application.
If your pet requires other special care or has special needs, please contact us to discuss your pets’ requirements with one of our team to see if a fee is applicable.
A daily surcharge for each animal is applicable for all stays during Easter, Christmas & National/Victorian Long Weekends (Peak Periods) as well as during the Victorian school holiday breaks. The surcharge is $10 per pet, per day for peak periods and $5 per pet, per day during school holiday periods
Where a booking is not in a peak period and the customer provides less than 3 calendar days notice (prior to 8am of their check in date) to cancel that booking, a $60 per pet booked, cancellation fee will be applicable.
Where a booking is in a peak period and the customer cancels the booking, a cancellation fee will be applicable at all times and the booking may be required to be paid for in full still. Please review terms and conditions for peak periods before booking.
Our office is closed for drop off’s & pickups on ALL public holidays.
Any drop off’s & pick up’s outside of our normal office hours will incur a fee, if we can accommodate your request.

For your convenience we are also able to pick up or drop of your pet for an extra charge, please contact us for a price. This service is available Monday to Friday only.

Require a long stay for your Pet?

Outside of our peak periods, National / Victorian public holidays & school holiday times we do offer customers 5% discount for stays 14 days or more. The number of days is calculated using the combined number of days applicable to the booking, for example 1 dog for 14 days = 5% discount, 2 dogs for 7 days = 5% discount.

For any stays longer than 30 days please contact us to discuss the additional complimentary services we can provide to ensure your pet enjoys their stay, such as, extra walks around the farm, special treats, regular hydro-baths and weekly updates with photos and videos.

When are the peak periods?

Our peak period dates for 2024/25 are :

April School Holidays 2024 – 3rd April 2024 to 14th April 2024
ANZAC Weekend 2024 – 25th April 2024 to 28th April 2024
Kings Birthday Weekend – 8th June 2024 to 10th June 2024
June/July School Holidays 2024 – 29th June 2024 to 14th July 2024
September School Holidays 2024 – 21st September 2024 to 6th October 2024
Melbourne Cup Weekend 2024 – 2nd November 2024 to 5th November 2024
Christmas / New Year 2024/25 – 18th December 2024 through to 12th January 2025
January School Holidays 2025 – 13th January 2024 to 27th January 2025
Labour Day Weekend – 8th March 2025 to 10th March 2025
April School Holidays 2025 – 5th April 2025 to 16th April 2025
Easter 2025 – 17th April 2025 to 22nd April 2025
ANZAC Weekend 2025 – 25th April 2025 to 27th April 2025

Please note there are strictly no refunds or credits for late arrivals or early departures during these periods. All dates booked will be required to be paid for.

For any confirmed bookings that are cancelled during these periods a cancellation fee will be applicable and if that booking is during the a peak period your booking may also still be required to be paid in full. Please review the terms & conditions below for bookings during that time.

Easter Bookings

During the Easter break we close our office at 4:00pm on Thursday 17th April 2025 and it will not re-open again for drop off’s or pick up’s until 8:00am on Tuesday 22nd April 2025. Please consider this when making your booking for this time.

We prefer all Easter bookings to be submitted online via our online booking service. If we have availability your booking will be confirmed within 24 hours of making the request.
If booking before the 28th February 2025 a $100 non-refundable / non – transferrable deposit is required to secure your booking for this period. Full payment is then required by the 28th February 2025 to secure your booking for this period.
For bookings made after the 28th February 2025 you will be required to pay for the booking in full to confirm the booking. This payment will be non-refundable / non – transferrable. Failure to pay by the due date specified in your confirmation email, will result in the cancellation of your booking, without notice.
Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
No refunds will be provided for cancellations, date changes, late arrivals or early departures, no exceptions, so please do not ask.
Vaccinations must be current & evidence provided by the 15th March 2025.

Christmas / New Year bookings

During the Christmas / New Year period we close our office at 4:00pm on the Friday 20th December 2024 and it will not re-open again for drop off’s or pick up’s until 8:00am on Friday 27th December 2024. The office will then close again at 4:00pm that day and will re-open at 8:00am on Friday 2nd January 2025. Please consider this when making your booking for this time.

We prefer all Christmas bookings for this period to be submitted online via our online booking service. If we have availability your booking will be confirmed within 24 hours of making the request.
If booking before 15th November 2024 a $100 non-refundable / non-transferrable deposit is required to secure your booking for this period. Full payment is then required by the 15th November to secure your booking for this period.
For bookings made after the 15th November 2024 you will be required to pay for the booking in full to confirm the booking. This payment will be non-refundable / non – transferrable. Failure to pay this by the due date specified in your confirmation email, will result in the cancellation of your booking, without notice.
Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
No refunds or credits will be provided for cancellations, date changes, late arrivals or early departures, no exceptions, so please do not ask.
Vaccinations must be current & evidence provided by the 15th November 2024.

Payment Terms & Conditions

Full payment is required at check in & there are NO refunds or credits for early departures.
We have EFTPos facilities (AMEX & Diners not accepted) & all cards attract a 1.1% surcharged added at the time of the transaction. We do accept cash, but not cheques. You can also pay via direct deposit, however payment must be cleared prior to check out.
Where a booking is not in a peak period & the customer provides less than 3 calendar days notice (prior to 8am of their check in date) to cancel that booking, a $60 per pet booked, cancellation fee will be applicable.
Where a booking is in a peak period & the customer cancels the booking, a cancellation fee will be applicable at all times and the booking may be required to be paid for in full still. Please review terms and conditions for peak periods before booking.
If, in the opinion of Appletree Boarding Kennels, your pet(s) require Veterinary care whilst in our care, we will seek the services of a Vet and all costs incurred for this treatment including any transportation costs will be added to your account.