Pricing is per calendar day. You are charged the daily rate for each day your pet is in our care, irrespective of the time you drop off or pick up your pet. For all bookings, full payment is required at check in & there are no refunds or credits for early departures. All card payments attract a 1.1% surcharge.
Due to cost increases due to inflation we will be slightly raising our daily rates on the 1st July 2025.

Daily Rates
Extras
|
- Puppies are charged at the normal adult rate due to additional feeding requirements.
- If your pet requires medicating, we are happy to administer all medications that can be added to your pet’s food in our usual feed times free of charge. If the medication cannot be added to their meal or needs to be administered outside of our usual feed times (such as heart & epilepsy medication, ear/eye drops & creams/lotions that need to be applied to skin irritations) will incur a $2.50 charge per administration or application.
- If your pet requires other special care or has special needs, please contact us to discuss your pets’ requirements with one of our team to see if a fee is applicable.
- A daily surcharge for each animal is applicable for all stays during Easter, Christmas & Long Weekends ($10 Peak Periods) as well as during the school holiday breaks($5 Peak period).
- If you need to cancel a booking, a $60 cancellation fee will apply if less than 24 hours notice is given prior to 8am on check in date.
- Where a booking is in a peak period and the customer cancels the booking, a cancellation fee will be applicable at all times and the booking may be required to be paid for in full. Please review terms and conditions for peak periods before booking.
- Our office is closed for drop off’s & pickups on Christmas and Easter public holidays.
- Any drop off’s & pick up’s outside of our normal office hours will incur a fee.
For your convenience we are also able to pick up or drop of your pet for an extra charge, please contact us for a price. This service is available Monday to Friday only.
Require a long stay for your Pet?
Outside of our peak periods, public holidays & school holiday times we do offer customers a 5% discount for stays 14 days or more. The number of days is calculated using the combined number of days applicable to the booking, for example 1 dog for 14 days = 5% discount, 2 dogs for 7 days = 5% discount.
For any stays longer than 30 days please contact us to discuss the additional complimentary services we can provide to ensure your pet enjoys their stay, such as, extra walks around the farm, special treats, regular hydro-baths and weekly updates with photos and videos.
When are the peak periods?
Our peak period dates for 2025 are :
- Labour Day Weekend (Vic) – 7th March to 10th March
- Easter – Thursday 17th April to Tuesday 22nd April
- ANZAC Weekend 2025 – 24th April to 28th April
- April School Holidays – 4th April to 29th April
- Kings Birthday Weekend – 6th June to 9th June
- July School Holidays – 4th July to 23rd July
- September/October School Holidays – 19th September to 13th October
- AFL Grand Final – 26th September through to 28th September
- Labour Day Weekend (NSW) – 3rd October through to 6th October
- Melbourne Cup Weekend – 31st October to 5th November
- Christmas / New Year 2025/26 – 18th December 2025 through to 12th January 2026
- Australia Day holiday – 24th January through to 26th January
- January School Holidays 2026 – 13th January 2026 to 2nd February 2026
Please note there are strictly no refunds or credits for late arrivals or early departures during these periods. All dates booked will be required to be paid for.
Confirmed bookings that are cancelled during these periods will incur a cancellation fee. If the booking is during a peak period your booking may be required to be paid in full. Please review the terms & conditions below for bookings during that time.
Easter Bookings
During the Easter break we close our office at 4:00pm on Thursday 17th April 2025 and it will not re-open again for drop off’s or pick up’s until 8:00am on Tuesday 22nd April 2025. Please consider this when making your booking for this time.
- We prefer all Easter bookings to be submitted online via our online booking service. If we have availability your booking will be confirmed within 24 hours of making the request.
- Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
- No refunds will be provided for cancellations, date changes, late arrivals or early departures.
- Vaccinations must be current & evidence provided.
Christmas / New Year bookings
During the Christmas / New Year period we close our office at 4:00pm on the Saturday 20th December 2025 and it will not re-open again for drop off’s or pick up’s until 8:00am on Saturday 27th December 2025. The office will then close again at 4:00pm that day and will re-open at 8:00am on Saturday 2nd January 2025. Please consider this when making your booking for this time.
- We prefer all Christmas bookings for this period to be submitted online via our online booking service. If we have availability your booking will be confirmed within 24 hours.
- If booking before 15th November 2025 a $100 non-refundable / non-transferable deposit is required to secure your booking for this period. Full payment is then required by the 15th November to secure your booking for this period.
- For bookings made after the 15th November 2025 you will be required to pay for the booking in full to confirm the booking. This payment will be non-refundable / non-transferable. Failure to pay this by the due date specified in your confirmation email, may result in the cancellation of your booking.
- Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
- No refunds or credits will be provided for cancellations, date changes, late arrivals or early departures.
- Vaccinations must be current & evidence provided.
Payment Terms & Conditions
- Full payment is required at check in & there are NO refunds or credits for early departures.
- We have EFTPOS facilities (AMEX & Diners not accepted) & all cards attract a 1.1% surcharged added at the time of the transaction. We do accept cash, but not cheques. You can also pay via direct deposit, however payment must be cleared prior to check out.
- Where a booking is not in a peak period & the customer provides less than 48 hours notice (prior to 8am of their check in date) to cancel that booking, a $60 per pet booked, cancellation fee will be applicable.
- Where a booking is in a peak period & the customer cancels the booking, a cancellation fee will be applicable at all times and the booking may be required to be paid for in full still. Please review terms and conditions for peak periods before booking.
- If, in the opinion of Appletree Boarding Kennels, your pet(s) require Veterinary care whilst in our care, we will seek the services of a Vet and all costs incurred for this treatment, including any transportation costs will be added to your account.