Daily Rates

• Puppies are charged at the normal adult rate
• We can administer any medication that can be added to your pet’s food during our standard feeding times at no additional cost. Medications that cannot be added to food, or that require administration outside of our usual feeding schedule will incur a fee of $2.50 per administration or application.
• If your pet requires other special care or has special needs, please contact us to discuss your pets’ requirements with one of our team to see if a fee is applicable.
• A daily surcharge for each animal is applicable for all stays during Easter, Christmas & Long Weekends ($10 Peak Periods) as well as during the school holidays ($5 Peak period).
• If you need to cancel a booking, a $60 cancellation fee will apply if less than 24 hours notice is given prior to 8am on check in date.
• Any drop off’s & pick up’s outside normal office hours will incur an out of hours fee.
• We offer a pet taxi service to pick up or drop of your pet. This service is available Monday to Friday only. The fee is $60 for Albury, Wangaratta, contact us to discuss costs involved if travelling further is required.

Long‑Stay Bookings

Customers requiring an extended stay for their pet may be eligible for a 5% discount on bookings of 14 days or more, when staying outside peak periods, public holidays, and school holiday dates. The total number of days is calculated using the combined duration of the booking. For example:

• 1 dog for 14 days = 5% discount
• 2 dogs for 7 days = 5% discount

For stays exceeding 30 days, please contact us to discuss the additional complimentary services available to enhance your pet’s experience. These may include extra walks around the farm, special treats, regular hydro-baths, and weekly updates with photos and videos.

Peak Periods

Our peak period dates for 2026 are :

• Australia Day holiday – 24th January – 26th January
• January School Holidays 2026 – 13th January – 23rd January
• Labour Day Weekend (Vic) – 7th March – 10th March
• Easter Weekend- Friday 3rd April – Tuesday 7th April
• ANZAC Weekend – 25th April – 26th April
• Autumn School Holidays – 8th April – 20th April
• Kings Birthday Weekend – 6th June – 8th June
• Winter School Holidays – 27th June – 12th July
• Spring School Holidays – 19th September – 4th October
• AFL Grand Final – 25th September – 27th September
• Melbourne Cup – 3rd November
• Christmas / New Year 2026/27 – 18th December 2026 – 12th January 2027

Please note there are strictly no refunds or credits for late arrivals or early departures during these periods.  All dates booked will be required to be paid for.

Confirmed bookings that are cancelled during these periods will incur a cancellation fee. If the booking is during a peak period your booking may be required to be paid in full.

Easter Bookings

During the Easter break our office will be closed on Good Friday through to and including Easter Monday. Please consider this when making your booking for this time.

• There is a daily surcharge of $10 per pet, per day, during this period, no discounts apply
• The $100 deposit paid is non-refundable / non-transferrable & will be forfeited if the booking is cancelled at any time.

• Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
• Full payment for bookings during this period will be required to be paid at the time of check in & no refunds will be provided for date changes, late arrivals or early departures.

Christmas / New Year Bookings

To help accommodate as many holiday travel plans as possible, bookings during this period are available in two set weekly blocks:

• 20th December to 27th December
• 27th December to 2nd January

27th December – Changeover Day
This is the only day during the holiday period when the office will be open for check‑ins and pick‑ups.

• Pick‑ups: 8:00am – 12:00pm
• Check‑ins: 12:00pm – 4:00pm

Office hours are normal outside of these dates. (see website for details)

• If management agrees to accept a check-in or out during the close down period, the full week booking must still be paid (this will result in an empty pen)
• We prefer all Christmas bookings for this period to be submitted online via our online booking webpage.  If we have availability your booking will be confirmed within 24 hours.
• There is a daily surcharge of $10 per pet, per day, during this period, no discounts apply
• The $100 deposit paid is non-refundable / non-transferrable & will be forfeited if the booking is cancelled at any time, irrelevant of the reason.
• Once the deposit is paid the booking is secured, all dates booked will be charged regardless of date changes, late arrivals or early departures.
• Full payment for bookings during this period will be required by 15th November 2026.  Failure to pay for the booking in full by this date may result in the cancellation of your booking & forfeiture of your deposit.
• Any cancellations made after the 15th November 2026 will not only forfeit their deposit but also any subsequent payment made to secure the booking, irrelevant of the reason for the cancellation.
• Vaccinations must be current & evidence provided.

Payment Terms and Conditions

• Full payment is required at check in & there are NO refunds or credits for early departures.
• We have EFTPOS facilities (AMEX & Diners not accepted) & all cards attract a 1.1% surcharged.  We accept cash, but not cheques.  To pay via direct deposit, request an invoice containing our bank account details.
• Where a booking is not in a peak period & the customer provides less than 48 hours notice (prior to 8am of their check in date) to cancel that booking, a $60 per pet booked, cancellation fee will be applicable.
• If the weight provided for your pet is found to be incorrect at check‑in, and this affects the cost of your booking, the fee will be adjusted accordingly at that time
• If, in the opinion of Appletree Boarding Kennels, your pet(s) require Veterinary care whilst in our care, we will seek the services of a Vet and all costs incurred for this treatment, including any transportation costs will be added to your account.