- Puppies are charged at the normal adult rate due to additional feeding requirements.
- Medications that can simply be added to your pet’s food are given free of charge, however a fee of $2 per day may be applied for any pets that require the administration of medication such as injections, ear/eye drops, tablets/capsules that must be given manually & creams/lotions that need to be applied to skin irritations.
- If your pet requires special care, please contact us to discuss your pets requirements with one of our team to see if a fee is applicable.
- A daily surcharge for each animal is applicable for all stays during our Easter & Christmas peak periods as well as during the Victorian & New South Wales school holiday breaks and any National & Victorian Public Holidays. The daily surcharge is $6 per pet during the Easter & Christmas peak periods and $3 per pet for all other times.
- All dogs staying with us for four or more days will receive a complimentary hydrobath & blow dry. If your pets stay is less than four days, we are happy to still provide that service for an additional $25.
For your convenience we are also able to pick up or drop of your pet for an extra charge, please contact us for a price.
Require a long stay for your Pet?
Outside of our peak periods, national & Victorian public holidays & school holiday times we offer customers 5% discount for stays of over 14 days & up to 30 days. The number of days is calculated using the combined number of days applicable to the booking, for example 1 dog for 14 days = 5% discount, 2 dogs for 7 days = 5% discount.
For any stays longer than 30 days please contact us to discuss the additional complimentary services we can provide to ensure your pet enjoys their stay, such as, extra walks around the farm, special treats, regular grooming and weekly updates with photos and videos.
When are the peak periods?
Our peak period dates for 2020/21 are :
- Easter 2020 – 10th April 2020 through to 13th April 2020
- Christmas / New Year 2020/21– 19th December 2020 through to 3rd January 2021
- April School Holidays – 28th March 2020 to 9th April 2020 & 13th April 2020 to 24th April 2020
- June/July School Holidays – 27th June 2020 to 17th July 2020
- September School Holidays – 19th September 2020 to 9th October 2020
- January School Holidays – 4th January 2021 to 26th January 2021
Please note there are strictly no refunds for late arrivals or early departures during our peak periods
Wanting to make a Christmas / New Year booking?
During the Christmas / New Year period we close our office at 4:00pm on the Wednesday 23rd December 2020 and it will not re-open again for drop off’s or pick up’s until 8:00am on Tuesday 29th December 2020. The office will then close again at 4:00pm that day and will re-open at 8:00am on Sunday 3rd January 2021. Please consider this when making your booking for this time.
- We prefer all Christmas bookings for this period to be submitted online via our online booking service. Your booking will be confirmed within 24 hours of making the request.
- a $100 non-refundable deposit is required to secure your booking for this period. Failure to pay this by the due date specified in your confirmation email, will result in the cancellation of your booking.
- Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
- Cancellations made less than 30 days prior to the arrival date will be required to pay for the booking in full
Payment Terms & Conditions
- Full payment is required on check out.
- We have EFTpos facilities (AMEX & Diners not accepted) & accept cash. If paying by cheque or direct deposit, payment must be cleared prior to pick up.
- If, in the opinion of Appletree Boarding Kennels, your pet(s) require Veterinary care, we will seek the services of a Vet and all costs incurred for this treatment including any transportation costs will be added to your account.