Daily Rates - Appletree

Puppies are charged at the normal adult rate due to additional feeding requirements.
Medications that can simply be added to your pet’s food are given free of charge, however a fee of $2 per day may be applied for any pets that require the administration of medication such as injections, ear/eye drops, tablets/capsules that must be given manually & creams/lotions that need to be applied to skin irritations.
If your pet requires special care, please contact us to discuss your pets requirements with one of our team to see if a fee is applicable.
A daily surcharge for each animal is applicable for all stays during our Easter & Christmas peak periods as well as during the Victorian & New South Wales school holiday breaks and any National & Victorian Public Holidays. The daily surcharge is $6 per pet during the Easter & Christmas peak periods and $3 per pet for all other times.
All dogs staying with us for four or more days will receive a complimentary hydrobath & blow dry. If your pets stay is less than four days, we are happy to still provide that service for an additional $25.
Where a booking is not in a peak period and the customer provides less than 48 hours notice to cancel that booking, a $50 cancellation fee will be applicable.
Our office is closed for drop off's & pick up's on ALL public holidays. If you wish to pick up or drop off on one of these days you will need to email us with your requirements.

For your convenience we are also able to pick up or drop of your pet for an extra charge, please contact us for a price. This service is available Monday to Friday only.

Require a long stay for your Pet?

Outside of our peak periods, national & Victorian public holidays & school holiday times we offer customers 5% discount for stays of over 14 days & up to 30 days. The number of days is calculated using the combined number of days applicable to the booking, for example 1 dog for 14 days = 5% discount, 2 dogs for 7 days = 5% discount.

For any stays longer than 30 days please contact us to discuss the additional complimentary services we can provide to ensure your pet enjoys their stay, such as, extra walks around the farm, special treats, regular grooming and weekly updates with photos and videos.

When are the peak periods?

Our peak period dates for 2020/21 are :

Easter 2021 – 2nd April 2021 through to 5th April 2021
Christmas / New Year 2021/22– 20th December 2021 through to 3rd January 2022
April School Holidays - 6th April 2021 & 18th April 2021
June/July School Holidays - 26th June 2021 to 11th July 2021
September School Holidays - 18th September 2021 to 3rd October 2021
January School Holidays - 4th January 2022 to 27th January 2022

Please note there are strictly no refunds for late arrivals or early departures during these periods. All dates booked will be required to be paid for.

For any confirmed bookings that are cancelled during these periods a cancellation fee will be applicable and if that booking is during the Easter or Christmas/New Year period your booking may also still be required to be paid in full. Please review the terms & conditions below for bookings during that time.

Easter Bookings

Although we will be here caring for your pets our office is closed for drop off's & pick up's on Good Friday and Easter Sunday. On Easter Saturday and Easter Monday the office is open from 8:00am to 12:00pm only on those days. If you wish to drop off or pick up on one of these days or outside of these times, please email us to discuss your requirements.

We prefer all Easter bookings to be submitted online via our online booking service. Your booking will be confirmed within 24 hours of making the request.
A $50 non-refundable deposit is required to secure your booking for this period. Failure to pay this by the due date specified in your confirmation email, will result in the cancellation of your booking, without notice.
Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
Any cancellations made less than 7 days prior to the arrival date during this period will be required to pay for the booking in full, no exceptions.
Full payment for bookings during this period will be required to be paid at the time of check in & no refunds will be provided for date changes, late arrivals or early departures.

Christmas / New Year bookings

During the Christmas / New Year period we close our office at 4:00pm on the Thursday 23rd December 2021 and it will not re-open again for drop off's or pick up's until 8:00am on Thursday 30th December 2020. The office will then close again at 4:00pm that day and will re-open at 8:00am on Sunday 2nd January 2022. Please consider this when making your booking for this time.

We prefer all Christmas bookings for this period to be submitted online via our online booking service. Your booking will be confirmed within 24 hours of making the request.
A $100 non-refundable deposit is required to secure your booking for this period. Failure to pay this by the due date specified in your confirmation email, will result in the cancellation of your booking, without notice.
Once the booking is confirmed, all dates booked will be charged regardless of date changes, late arrivals or early departures.
Any cancellations made less than 15 days prior to the arrival date during this period will be required to pay for the booking in full, no exceptions.
Full payment for bookings during this period will be required to be paid at the time of check in & no refunds will be provided for date changes, late arrivals or early departures.

Payment Terms & Conditions

For all bookings not in a peak period full payment is required on check out.
Where a booking is not in a peak period and the customer provides less than 48 hours notice to cancel that booking, a $50 cancellation fee will be applicable.
We have EFTpos facilities (AMEX & Diners not accepted) & accept cash. If paying by cheque or direct deposit, payment must be cleared prior to pick up.
If, in the opinion of Appletree Boarding Kennels, your pet(s) require Veterinary care, we will seek the services of a Vet and all costs incurred for this treatment including any transportation costs will be added to your account.